Good reasons to contact us
Duplicate charges, mistaken renewals reported promptly, or technical inability to use the product after reasonable troubleshooting.
Refund Policy
Refunds are handled clearly and case by case.
If Clio does not work as described, or a billing mistake happened, contact support and include the purchase details. This policy is meant to be clear while respecting any mandatory rights that apply under local law.
When to contact us
As soon as possible after the charge. Requests made within 14 days are the fastest for us to review.
What to include
Your purchase email, charge date, a short description of the issue, and any troubleshooting already attempted.
How to request
Send the request through support so it can be matched to the order and current subscription state.
General Rule
What refunds usually do and do not cover.
Usually considered
Duplicate billing, accidental overlapping subscriptions, or product access that cannot be made to work as described after support review.
Usually not covered
Change-of-mind requests after substantial use, missed cancellations after a long delay, or issues caused by unsupported local environments.
Consumer protections
This page does not waive any non-excludable rights you may have under applicable law.