Billing and subscription
Use the billing portal for plan changes, payment method updates, or reactivation.
Support
Help with billing, install, and license issues.
Clio is a local product with a lean account layer. Support handles billing questions, install friction, license validation problems, and refund requests directly.
Order recovery
Use the hosted order path if you need receipts, order details, or purchase recovery.
Install and license
Use the install guide if your license is active but setup still is not working on the machine.
Refund requests
Refund questions are handled by support and evaluated against the public refund policy.
What To Include
The fastest way to get help.
When you contact support, include enough context for the issue to be reproduced or routed quickly.
Billing issues
Include the purchase email address, what you expected to happen, and the current subscription state if visible.
Install issues
Include the install command you ran, the exact error, and whether the license validation check passed.
Refund requests
Include the charge date, the reason for the request, and any troubleshooting steps already taken.
Environment details
Machine type, OS version, Python version, and whether you are using a local or hosted model backend.